External Support Services Directory

1. Purpose

To provide an up-to-date list of recommended national, state, and local services for academic, digital literacy, wellbeing, and practical support.

2. Emergency and Crisis Contacts

• Emergency services: 000 (Police, Fire, Ambulance)
• Lifeline (24/7): 13 11 14 — www.lifeline.org.au
• Beyond Blue: 1300 22 4636 — www.beyondblue.org.au
• 1800RESPECT: 1800 737 732 — www.1800respect.org.au

3. Education, Study & Digital Literacy Support

• Reading Writing Hotline: 1300 655 506 — readingwritinghotline.edu.au
• Be Connected – Digital Skills: beconnected.esafety.gov.au (Free foundational IT skills, all ages)
• Headspace: 1800 650 890 — headspace.org.au/services/work-and-study-support/
• AMES Australia Victoria: ames.net.au (LLN/settlement support)
• Qlife (LGBTIQA+): 1800 184 527 — qlife.org.au

4. Financial, Multicultural, and Specialist Services

• National Debt Helpline: 1800 007 007 — ndh.org.au
• Victoria Legal Aid: 1300 792 387 — legalaid.vic.gov.au
• Victorian Multicultural Commission: multiculturalcommission.vic.gov.au
• Disability Gateway: 1800 643 787 — disabilitygateway.gov.au
• Mental Health Foundation Victoria: 1300 643 287 — mhfa.org.au
• Safe Steps (Domestic Violence, Vic): 1800 015 188 — safesteps.org.au
• Launch Housing: 1800 825 188— launchhousing.org.au

5. First Nations Support Services

The following services are available to Aboriginal and Torres Strait Islander students seeking cultural, emotional, health, or community support. All students are welcome to access these services regardless of whether they have identified in their enrolment.

• 13YARN — 24/7 crisis support line run by and for Aboriginal and Torres Strait Islander people: 13 92 76 — www.13yarn.org.au
• Victorian Aboriginal Community Controlled Health Organisation (VACCHO) — Health and wellbeing services for Aboriginal and Torres Strait Islander people in Victoria: 03 9411 9411 — www.vaccho.org.au
• Link-Up Victoria — Counselling, support, and connection to community for Aboriginal and Torres Strait Islander people: 1800 037 021 — www.linkupvictoria.com.au
• Aboriginal Victoria — Victorian Government information and services for Aboriginal and Torres Strait Islander communities: www.aboriginalvictoria.vic.gov.au
• Healing Foundation — National organisation supporting healing from the impacts of trauma for Aboriginal and Torres Strait Islander people: www.healingfoundation.org.au

6. How to Use

• Students may contact any service directly, or request Admin/Student Support to assist.
• If you would like help identifying the most appropriate service for your situation, contact the Director – Student Wellbeing & Progress at student.support@australianshiatsucollege.edu.au or 03 9387 1161.
• The Directory is updated annually and provided on ASC’s website/LMS and in student handbooks.

Principle Alignment

• Omoiyari (Compassion): Supporting access to diverse, reputable help for all student needs.